New Patients

Thank you for choosing our clinic to take care of your oral health needs.  The following information will acquaint you with some of our office information and policies.  Please contact us to learn more

Regular Office Hours

Monday 9:00am – 5:00pm
Tuesday 9:00am – 7:00pm
Wednesday 9:00am – 5:00pm
Thursday 9:00am – 7:00pm
Friday 9:00am – 5:00pm

Orthodontic Hours

Friday 9:00am – 5:00pm
Saturday 9:00am – Until our last patient has been seen!

Appointments

A scheduled appointment is a commitment of time between the Doctor or Hygienist and You, the Patient.  We value your time as much as we’d appreciate you valuing our time.  We aim to be on schedule as much as possible.  If we are running late, we will try to inform you ahead of time so that your precious time is not wasted waiting in our reception area.  And we ask that if you cannot keep your scheduled appointment, to please give us as much notice as possible so we can make that time available to another patient in need of treatment.  We require 24 hours notice to cancel an appointment in order to avoid the cancelation fee.  We also understand that circumstances beyond our control arise, making it difficult to provide prior notice.  In these special cases, please contact our office as soon as you are aware you cannot make it.

Emergencies

We are health care providers and sometimes an emergency comes up that requires immediate attention.  This may mean that your appointment will need to be rescheduled to a different time or day.  We appreciate your understanding and cooperation during these matters.  In the event you have an after-hours emergency, you can call Drs. Kahane at 250-423-5543 or the East Kootenay Regional Hospital at 250-426-5281 and ask for the dentist on call.

Updating Information

In order to keep our files current, it is important that you inform us of any changes in your mailing address, phone numbers, email address, insurance coverage, and medical history each time you visit our office.  This information is always kept confidential.

Your Opinion Matters

We are constantly trying to improve our services.  If you have any suggestions or concerns regarding our clinic, please feel free to discuss these with any of our team members.